Terms and Conditions

Welcome to Sensual Captivation. By accessing our website, purchasing our creations, or engaging with our Concierge, you agree to the following Terms & Conditions. We invite you to read them carefully, as they are designed to ensure clarity, trust, and a seamless experience with our house.

1. Use of Our Website
   • The content on this site — including images, text, and product designs — is the property of [Sensual Captivation] and is protected by copyright, trademark, and other intellectual property laws.
   • You may use our website only for personal, non-commercial purposes. Any unauthorized use, reproduction, or distribution of our content is strictly prohibited.
2. Product Availability
   • All products are subject to availability. We reserve the right to limit quantities, discontinue items, or update designs at any time.
   • Colors, textures, and finishes may vary slightly from how they appear online, as many of our creations are artisanal in nature.
3. Purchases & Payment
   • By placing an order, you agree that the information provided is accurate and complete.
   • Payments are processed securely through trusted third-party providers. We are not responsible for errors caused by payment processors.
4. Sales Policy
   • Due to the intimate and personal nature of our creations, all sales are final.
   • For shipped orders: if an error occurs on our part, please contact our Concierge within 7 days of delivery for correction.
   • For in-person purchases: we invite you to review your selections before leaving our care, as items cannot be returned or exchanged once they depart our boutique or pop-up shop.
5. Shipping
   • Orders are processed within 2–4 business days before dispatch. During periods of heightened demand, preparation may require additional time.
   • Delivery times may vary based on destination and carrier. We are not responsible for delays caused by postal services, customs, or other external factors.
   • Tracking details will be provided once your order has shipped.
6. Limitation of Liability
   • While we take great care in every step of your experience, Sensual Captivation is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.
   • Our maximum liability is limited to the value of the product purchased.
7. Governing Law
   • These Terms & Conditions shall be governed by and interpreted in accordance with the laws of [Your Country/Region], without regard to conflicts of law.
8. Changes to Terms
   • We reserve the right to update or modify these Terms & Conditions at any time. Updates will be posted here with immediate effect.

Concierge Assistance:

For questions regarding these Terms & Conditions, our Concierge remains at your service:
📩 [email protected]
It is always our pleasure to serve you.